0475 25 64 00
BE 0561 915 753
Article 1: General Provisions
The e-commerce website of Casa Astrid, a trademark of ADL GCV, a Comm v. with registered office at Predikherenlei 12, 9000 Ghent, VAT BE 0561 915 753, RPR Ghent, (hereinafter ‘Casa Astrid’) offers its customers the possibility to purchase the products from its webshop online.
These Terms and Conditions (“Terms and Conditions”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order through Casa Astrid’s web store, Customer must expressly accept these Terms and Conditions, thereby agreeing to the applicability of these Terms and Conditions to the exclusion of any other terms and conditions. Additional terms and conditions of the Customer are excluded, except when previously, in writing and expressly accepted by Casa Astrid.
Article 2: Price
All prices stated are expressed in EURO and always include VAT and all other duties or taxes that the Customer is obliged to pay.
If delivery, reservation or administrative fees are charged, this will be stated separately. Delivery within Belgium is charged at 6 EURO including VAT, with free shipping for orders from 50 EURO. For shipments to the Netherlands and Luxembourg we charge 15 EURO including VAT, with free shipping from 290 EURO. Shipments to France are charged 20 EURO including VAT, with free shipping from 290 EURO.
The price stated applies only to the items as described verbatim. The accompanying photographs are intended to be decorative and may contain elements not included in the price.
Article 3: Offer
Despite the fact that the online catalog and e-commerce website are compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the offer do not bind Casa Astrid. Casa Astrid is, as far as the accuracy and completeness of the information offered is concerned, only bound to a means commitment. Casa Astrid is in no way liable in case of manifest material errors, typesetting or printing errors.
If the Customer has specific questions about e.g. sizes, color, availability, delivery time or delivery method, we ask the Customer to contact our customer service department in advance.
The offer is always valid while supplies last and can be adjusted or withdrawn by Casa Astrid at any time. Casa Astrid cannot be held liable for the unavailability of a product. If an offer has a limited validity period or is made subject to conditions, this will be explicitly stated in the offer.
Article 4: Online purchases
To purchase a product online, the product must be added to the shopping cart, after which the Customer’s delivery and billing information must be entered. Payment can be made online via Bancontact / Mister Cash, credit card (via Paypal) or manually via bank transfer to account number BE81 0689 0085 8124. Once this page is completed, the Customer accepts the Terms and Conditions and the order is confirmed by pressing the “Place Order” button. Once these steps are completed, the purchase is final. When using bank transfer, the order is not considered final until Casa Astrid has received the payment.
Casa Astrid reserves the right to refuse an order due to a serious shortcoming of the Customer with respect to orders involving the Customer.
Article 5: Delivery and execution of the agreement
Items ordered through this webshop are delivered in Belgium, the Netherlands, Luxembourg and France.
Deliveries are made ready for shipment within 2 working days and sent via bpost. Once shipped, shipping takes an average of 1 to 2 business days. For the cost of shipping, see Article 2.
Unless otherwise agreed or expressly provided, goods will be delivered to the Customer’s residence within 30 days of receipt of the order.
Any visible damage and/or qualitative shortcoming of an item or other shortcoming in the delivery must be reported by Customer to Casa Astrid without delay.
The risk due to loss or damage shall pass to the Customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk already passes to Customer upon delivery to the carrier, if the carrier was commissioned by Customer to transport the goods and this choice was not offered by Casa Astrid.
Article 6: Retention of title
The delivered goods remain the exclusive property of Casas Astrid until full payment by the client.
The Customer undertakes, if necessary, to inform third parties of Casa Astrid’s retention of title, e.g. to any person who may come to seize items that have not yet been paid for in full.
Article 7: Right of withdrawal
The provisions of this article apply only to Customers who, in their capacity as consumers, purchase items online from Casa Astrid.
The Customer has the right to withdraw from the contract within a period of 14 calendar days without giving reasons.
The withdrawal period shall expire 14 calendar days after the date on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the good.”
To exercise the right of withdrawal, the Customer must inform Casa Astrid, Predikherenlei 12, 9000 Ghent, astrid@Casa Astrid.be by an unequivocal statement (e.g. written by post or e-mail) of its decision to withdraw from the agreement. The Customer may use the model withdrawal form for this purpose, but is not obliged to do so.
“The Customer may forward the model withdrawal form or any other clearly worded statement via the contact form on our website www.casa-astrid.com/contact. If the Customer makes use of this option, we will immediately send the Customer an acknowledgement of receipt of his withdrawal on a durable data carrier (e.g. by e-mail).”
In order to comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.
Customer must return or hand over the goods to Casa Astrid, Predikherenlei 12, 9000 Ghent, without delay and in any event no later than 14 calendar days from the day on which it notified Casa Astrid of its decision to revoke the agreement. The Customer is on time if it returns the goods before the 14 calendar day period has expired.
The direct cost of returning the goods shall be borne by the Customer.
If the returned product is in any way impaired in value, Casa Astrid reserves the right to hold Customer liable and claim damages for any impairment of the goods resulting from Customer’s use of the goods beyond what is necessary to establish the nature, characteristics and operation of the goods.
Only items that are in their original packaging, along with all accessories, instructions for use and invoice or proof of purchase can be returned.
In case Customer revokes the agreement, Casa Astrid will refund all payments received from Customer up to that point, including the standard delivery costs, to Customer within a maximum of 14 calendar days after Casa Astrid has been informed of Customer’s decision to revoke the agreement. For sales contracts, Casa Astrid may wait to refund until it has received all of the goods, or until Customer has demonstrated that it has returned the goods, whichever comes first.
Any additional costs resulting from Customer’s choice of a delivery method other than the cheapest standard delivery offered by Casa Astrid will not be refunded.
Casa Astrid will refund Customer using the same means of payment with which Customer made the original transaction, unless Customer has expressly agreed otherwise; in any event, Customer will not be charged for such refund.
The Customer cannot exercise the right of withdrawal if the packaging of the goods has been opened and the good therefore shows signs of use.
Article 8: Warranty
Under the Act of September 21, 2004 on the Protection of Consumers in the Sale of Consumer Goods, consumers have legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial warranty does not affect these rights.
To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to Customer’s home, Customer must contact Casa Astrid and return the item to Casa Astrid at its expense.
Upon discovery of a defect, Customer must notify Casa Astrid as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its discovery. Thereafter, any right to repair or replacement shall cease.
The warranty (commercial and/or statutory) shall never apply to defects caused by accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, failure to comply with the instructions for use or manual, alterations or modifications to the article, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.
Defects which become apparent after a period of 6 months following the date of purchase, or delivery as the case may be, shall not be deemed to be hidden defects, unless the Customer can prove otherwise.
Article 9: Customer Service
Casa Astrid’s customer service can be reached by e-mail at firstname.lastname@example.org or by mail at the following address: Casa Astrid, Predikherenlei 12, 9000 Ghent. Any complaints can be directed to this.
Article 10: Penalties for non-payment
Without prejudice to the exercise of other rights available to Casa Astrid, in the event of non-payment or late payment, Customer shall be liable, ipso jure and without notice, to interest of 10% per annum on the unpaid amount from the date of the default. In addition, the Customer shall be liable by operation of law and without notice to pay a fixed compensation of 10% on the amount in question, with a minimum of EUR 25 per invoice.
Notwithstanding the foregoing, Casa Astrid reserves the right to take back items not paid for (in full).
Article 11: Privacy
The controller, Casa Astrid respects the Belgian law of December 8, 1992 on the protection of privacy in the processing of personal data.
The personal data provided by you will only be used for the following purposes: processing the order, sending newsletters (if agreed).
You have a legal right to access and possibly correct your personal data. Provided that you provide proof of identity (copy of identity card), you can obtain the written communication of your personal data free of charge by sending a written, dated and signed request to Casa Astrid, Predikherenlei 12, 9000 Ghent, email@example.com. If necessary, you can also request to correct the data that would be incorrect, incomplete or not pertinent.
In case of use of data for direct marketing: You may object, free of charge, to the use of your data for direct marketing. For this purpose, you can always contact Casa Astrid, Predikherenlei 12, 9000 Ghent, firstname.lastname@example.org.
We treat your data as confidential information and will not pass it on, rent or sell it to third parties.
The customer is responsible for keeping his login information confidential and for the use of his password. Your password is stored encrypted, so Casa Astrid has no access to your password.
Casa Astrid keeps online (anonymous) visitor statistics to see which pages of the website are visited to what extent.
If you have any questions about this privacy statement, please contact us at email@example.com.
During a visit to the site, “cookies” may be placed on your computer’s hard drive. A cookie is a text file placed by a website’s server in your computer’s browser or on your mobile device when you access a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.
‘First party cookies’ are technical cookies used by the visited site itself and whose purpose is to make the site function optimally. E.g.: settings that the user has done in previous visits to the site, or still : a pre-filled form with data that the user has done during previous visits.
‘Third Party cookies’ are cookies that do not originate from the website itself, but rather from third parties, e.g. an available marketing or advertising plug-in. E.g., cookies from Facebook or Google Analytics. For such cookies, the site visitor must first give consent – this can be done via a bar at the bottom or top of the website, referring to this policy, which however does not prevent further browsing of the website.
You can set your Internet browser to not accept cookies, to notify you when a cookie is installed, or to delete cookies from your hard drive afterwards. You can do this through the settings of your browser (via the help function). Keep in mind that certain graphics may not appear correctly, or that you will not be able to use certain applications.
Article 13: Affectation of validity – non-waivers
If any provision of these Terms is held to be invalid, illegal or void, this shall not in any way affect the validity, legality and applicability of the other provisions.
The failure at any time by Casa Astrid to enforce any of the rights set forth in these Terms and Conditions, or to exercise any right hereunder, shall never be deemed a waiver of such provision and shall not affect the validity of such rights.
Article 14: Amendment of terms and conditions
These Terms and Conditions are supplemented by other terms and conditions expressly referred to, and Casa Astrid’s general terms and conditions of sale. In case of contradiction, these Conditions shall prevail.
Article 15: Proof
The Customer accepts that electronic communications and backups may be used as evidence.
Article 16: Applicable law – Disputes
Belgian law shall apply, with the exception of the provisions of private international law concerning applicable law.
The courts of the Consumer’s place of residence shall have jurisdiction in any legal disputes. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).