Frequently Asked Questions

By creating an account you do not have to enter the same data every time you want to order from us. You can create your account here or you can start shopping and create your account during checkout.

Click on “Register” at the top right, followed by “Create an account” and complete your personal information.

We accept online payments with Bancontact/Mister cash, Visa, Mastercard and Paypal and manual bank transfers.

Shipping

For shipments within Belgium, there is a charge of €6.5. Orders above €65 are shipped for free.

Unfortunately, it is not possible to cancel orders once it is placed. If the order has just been placed, please contact us and provide the reason for cancellation. As long as we haven’t started preparing your package, we can still manually reverse your order.

Returns

Are you not satisfied or have you changed your mind? Returning your order is certainly possible. As a customer, you have up to 14 calendar days after receiving your oder to change your mind. Send us an email and return your order to Predikherenlei 12, 9000 Ghent. We can only accept unopened bottles with no signs of use for a return.